1. Introduction
Thank you for shopping at Aspen Furniture Kenya. We take pride in the quality and variety of products we offer. Each item is carefully selected and we strive to ensure you have a great experience with our products and services.
2. No Return Policy
(a) Final Sale: Please note that all purchases made through Aspen Furniture are considered final. We do not offer a return option. We encourage our customers to review the product descriptions and sizing information carefully before making any purchases.
(b) Exceptional Circumstances: While we maintain a strict no-return policy, we may consider exceptions in extraordinary circumstances. These are limited to instances where the product is found to be defective or has been misrepresented on our website. In such cases, please contact us within [Number of Days] of receiving your order to assess the situation.
3. Refund Eligibility
(a) Defective or Damaged Goods: In the rare case you receive a defective or damaged product, please contact us immediately. We will evaluate your claim, and upon verification, we will issue a refund or replacement at our discretion.
(b) Incorrect Orders: If you receive an incorrect item, please inform us within 24hours of receipt. We will arrange for the correct item to be sent to you without any additional shipping charges.
4. Refund Process
(a) Contact Us: Start by reaching out to our customer service team via 0795 627808 Please provide your order details, a description of the issue, and photographic evidence if applicable.
(b) Evaluation: Our team will evaluate your claim and may request additional information or documentation.
(c) Outcome: Should your claim be approved, we will process your refund to the original method of payment within 2 business days.
5. Non-Refundable Items
Please note that certain categories of goods are exempt from being returned or refunded. These include:
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Customized or personalized items
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Digital products
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Sale items
6. Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact us at 0795627808.
7. Policy Amendments
Aspen Furniture reserves the right to amend this Return and Refund Policy at any time. All amendments will be posted on our website and will apply from the time they are published.